Frequently Asked Questions

🕰️ FAQ – Frequently Asked Questions

📦 Are all watches available for immediate dispatch?
Not all of them. Aeon is a boutique online store. We keep some models physically in stock, while others are ordered directly from manufacturers or official distributors.
The estimated fulfilment time is always shown on the product page. For models marked “please contact us before placing your order”, we recommend confirming availability with us first.

🏪 Can I try on a watch anywhere?
We do not operate a physical shop or showroom and sell exclusively online.
To present each model as accurately as possible, we provide:
– detailed product photographs,
– original galleries and short videos,
– wrist shots,
– precise dimensions and technical specifications.

We also maintain extensive social media profiles:
YouTube – https://www.youtube.com/@aeonzegarki
Instagram – https://www.instagram.com/aeonzegarki
X – https://twitter.com/aeonzegarki
Facebook – https://www.facebook.com/aeonzegarki

On request, we can also provide links to reviews prepared by established YouTubers, specialist publications and the manufacturers themselves.

📧 Can I email or call before making a purchase?
Of course. We are available by both email and telephone.
Before contacting us, however, we recommend reading the product description, as many common questions are already answered there.

💰 Are prices negotiable?
Yes. We are open to reasonable offers and honest discussion.
Our price negotiation rules are explained here:
👉 Read our price negotiation guide

You may also wish to learn more about the Aeon Friends Club:
👉 Aeon Friends Club

🔄 Can I return a watch?
Yes, in accordance with applicable law.
A purchased watch may be returned within 14 calendar days of receiving the parcel, without giving a reason.
The complete set must be returned: the watch must be unworn and in perfect condition, with all protective films, documents and original packaging included.

🟡 Please note:
Some watches available in our store are individually sourced to order. They are marked as “Made to order” in the product description or fulfilment-time field.
Under Article 38(1)(3) of the Polish Consumer Rights Act, such products are not covered by the standard right of return.
A return of a specially ordered watch may be possible only after agreeing the terms with us, for example subject to a handling fee.

Full details are available on the “Returns and Complaints” page.

📑 Can I place an order without paying for it?
No. Order fulfilment begins only after payment has been received.
Orders that remain unpaid for 48 hours are cancelled automatically.

🟡 Please note:
The store reserves the right to cancel or refuse orders that are:
– not paid within the required time,
– placed using false details,
– of questionable authenticity,
– repeatedly placed and left unpaid by the same person.

We aim to keep the purchasing process clear and trouble-free for all genuine customers.

🛠️ Do the watches come with a warranty?
Yes. Unless stated otherwise on the product page, all watches are covered by a three-year warranty, always handled through the Aeon store.
Should a fault or concern arise, we remain available and manage the entire warranty-service process.

🇵🇱 Where are the watches shipped from?
All watches are shipped from Poland.
The estimated fulfilment time is shown on each product page. It may occasionally change slightly, for example because of an extended customs clearance process.

🌍 Do you ship internationally?
Yes. We ship orders internationally.
Delivery within the European Union is free of charge.

We reserve the right to refuse orders to certain countries, particularly:
– Russia,
– Ukraine,
– countries affected by war, sanctions or political instability.

For orders outside the European Union, please contact us in advance to confirm the delivery terms and costs.

❓ Could not find the answer to your question?
Email us at info@aeonzegarki.com. We respond promptly, usually within one business day.